An AI agent that doesn't just suggest what to do – it gets it done
It connects to your email, ERP, CRM and documents, takes a goal, carries out the steps itself and asks a person when it hits an exception. No new system, and human control exactly where you want it.
experience
in production
to a live pilot
uptime
More than a chatbot. No new system required.
A chatbot answers. Classic automation follows a fixed script. An AI agent is given a goal, has access to your tools and carries out the steps to reach it – and when it isn't sure, it asks a person.
Chatbot
answers questions
- Is given
- a question in a chat window
- Works with
- the conversation and a knowledge base
- Decides
- it doesn't – it follows a script
- When unsure
- gives a generic answer or hands over to an operator
- Result
- an answer
Classic automation
follows a fixed script
- Is given
- a precisely defined input
- Works with
- structured data – forms, spreadsheets, APIs
- Decides
- by fixed if–then rules
- When unsure
- stops or makes a mistake
- Result
- a completed step
AI agent
sees the task through
- Is given
- a goal and access to your tools
- Works with
- emails, PDFs, scans, photos and data from your systems
- Decides
- by rules and context – within limits you set
- When unsure
- asks a person and proposes a solution
- Result
- a completed task with every step on record
- 01Reads
- 02Extracts
- 03Verifies
- 04Decides
- 05Records
Exceptions and critical steps – sending, paying, changing a record – are approved by a person.
One order. Two journeys through a company.
An email arrives with an order attached as a PDF. Today an administrator retypes it into the ERP and waits for the customer's reply. With an agent it is checked and confirmed within 15 minutes – a person decided on one exception.
Where an agent makes a real difference
Twelve areas and sixty concrete use cases, grouped by where routine work slows your team down today. For each one we list the systems involved, the benefit and where the decision stays with your people.
Sales and customers
Enquiries, quotes, orders, customer support, e-commerce and marketing content.
4 areas · 20 use cases Group 02Finance and documents
Invoices, payment matching, month-end paperwork, contracts and document filing.
2 areas · 10 use cases Group 03Operations and logistics
Transport, shipment tracking, supplier documents, warehouse, production and field service.
3 areas · 15 use cases Group 04People and industries
HR and internal processes, clinics and healthcare, real estate and property management.
3 areas · 15 use cases
The agent only does what you allow
Every agent has clearly defined permissions, tools and boundaries. Critical steps – sending a quote, making a payment, changing a record – can require sign-off from a person.
- Your data stays in your systems and is never used to train models
- A complete log of every action – you can see what the agent did and why
- When unsure, the agent doesn't act on its own – it hands the task to a person with a proposed solution
- Hosted with trusted EU providers or on your own infrastructure
easyagent is a project by Easytrade
Easytrade is a software and AI company from Košice, Slovakia. Since 2011 it has built software that saves companies time – today that mostly means AI agents and process automation. You deal directly with the people who design and build your solution.
- More than 40 business systems in production since 2011
- Products of its own: EasyBot, EasyMedical, EasyDelivery and EasyInvoice
- When the agent needs an interface your system doesn't have, the Easytrade team builds it
Which request would you hand to an agent first?
In a free consultation we walk through one of your real orders, invoices or enquiries and show which steps an agent would take over and where a person stays in the loop. No strings attached.
Free consultation